Outpatient Counseling


The Baker Victory Services Outpatient Clinic has been in operation since 1988 and serves children and youth from the ages of 5 to 21.

Services include individual therapy, family therapy, group therapy as well as medication management. The Outpatient Clinic is staffed by culturally competent, Masters-level therapists with advanced training in areas such as play therapy, art therapy, self-psychology and sexual abuse treatment. The Outpatient Clinic also has access to a Family Advocate who can assist families with navigating the special education system as well as linkage to community services.

The Outpatient Clinic is regulated by both the Office of Mental Health as well as the Joint Commission on Accreditation of Healthcare Organizations.

Hours of Operation:
Monday - Thursday: 9am-8pm
Friday: 9am-5pm
Saturday: 9am-2pm

Payment options:
Most insurance plans are accepted.


Outpatient Clinic After Hours Contact Line: (716) 828-7528

▪ Contact us if you are dealing with a non-medication related crisis after hours and need to speak with a BVS clinician
▪ Please first call 911 if someone is at immediate risk of hurting self or others
▪ You may continue to use Spectrum CARES for mental health emergencies (see below)


Spectrum CARES - 882-4357
Service providing crisis phone counseling and emergency outreach for child and adolescent mental health issues with 24-hour availability.

Crisis Services - 834-3131
Service providing crisis phone counseling and emergency outreach for adult mental health issues with 24-hour availability.

Erie County Medical Center
Psychiatric Emergency Room (CPEP) - 898-3465 or 898-3389

For additional support and services, please see our Resource Directory.

Outpatient Counseling
650 Ridge Rd.
Lackawanna, NY 14218

Phone: (716) 828-9651
Fax: (716) 828-9745

Emily Gow, LMSW
Program Director
[email protected]

The staff of the Outpatient Clinic remains committed to providing a comfortable and welcoming environment for all our families. We need your help! Effective immediately, we request that children, teens and adults who care to enjoy a video game during a visit only bring games into the building with a rating of either EC (Early Childhood) or E (Everyone). If you are uncertain of the rating assigned to a favorite game, please consult the ESRB (Entertainment Software Rating Board) Ratings Guide here .

Thank you so much for your cooperation and partnering with us to make Baker Victory Services a safe place!